Return & Refund Policy

We want you to be happy with your purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return or replacement subject to the conditions mentioned below.

1. Eligibility for Return

A return or replacement request can be raised only in the following cases:

• The product received is damaged or defective.

• The wrong product, size, or item has been delivered.

• The product received is significantly different from the product ordered.

The return request must be raised within 7 days of delivery.

2. Non-Returnable Items

Products cannot be returned in the following situations:

• Change of mind or personal preference.

• Colour preference, where the actual colour may slightly vary due to lighting or screen settings.

• Product has been washed, worn, altered, or damaged after delivery.

• Product is returned without its original tags, packaging, or accessories.

• Return request is made after the specified return period.

3. Return Process

To request a return or replacement, please contact our customer support with:

• Order number

• Reason for return

• Clear photos/videos of the product showing the issue

Our team will review the request and confirm whether the product is eligible for return or replacement.

4. Refund

If the return is approved and a refund is applicable, the refund will be processed after the returned product is received and inspected.

For prepaid orders, the approved refund will be credited to the original payment method. Refund processing time may vary depending on the payment provider or bank.

5. Exchange / Replacement

If the product is defective, damaged, or incorrectly delivered, we may provide a replacement subject to product availability.

If the requested replacement is unavailable, a refund may be offered as per our policy.

6. Return Shipping

If the return is due to a damaged, defective, or incorrect product, return shipping may be arranged or reimbursed by us, subject to verification.

For other reasons that are not covered under this policy, return shipping may not be accepted.

7. Important Note

Customers are requested to check the product and keep the original packaging and tags until they are satisfied with the purchase.

We reserve the right to reject return or refund requests that do not meet the conditions mentioned in this policy.

For any return-related assistance, please contact our customer support team.